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Start the Customer Conversation
I’ll admit it. As a psychologist, I am not a traditional customer service expert. I have analyzed customer trends at a major telecom company. But it was a bit frustrating – primarily because it was...
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Starting the Customer Conversation – Again
No business should be in the dark about how they are viewed by customers. Because of this fact, I wrote a post a few months back called “Start the Customer Conversation”. The post held a simple message...
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